If you’re looking to return or exchange your item, we're here to help! We offer returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original amount if the item is faulty.
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging.
Returned items must have no visible signs of wear or use.
For claims relating to these circumstances, please email email@example.com with the following details:
Contact details (address, phone number and email)
Reason for Return
A loot team member will be in contact with you as soon as possible.
Q. What should I do if the item I bought is faulty?
A. If the item you have received is faulty, email us regarding the fault so we can determine to discard or return. For returns please send it back to us via registered post with the Order Receipt and the Online Return Form. Please make sure to enclose the receipt for the postage fee so that this cost may be reimbursed with your Refund.
Q. What should I do if an item I receive is incorrect?
A. If the item you have received is incorrect, please contact our Loot Service Team so that a prepaid postage satchel can be sent to you to post the incorrect item back to us. We will send you the correct item upon receipt of the incorrect item.
Q. What happens if I send my item back and it is outside of the refund period?
A. Any items that we receive after the 30 day return period will be denied unless authorized.
Q. What if my return is lost in the post?
A. We do not take any responsibility for returns that are lost during transit. For that reason, we highly recommend that you use a registered post option with a tracking service so you can keep an eye on your package at all times if you are returning an item via mail.
If you would like to contact a member of our online team regarding an return, exchange or refund please email or message us via our Contact page.
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